Book Online - Novello B & B
FULL TERMS & CONDITIONS
If you have booked by Booking.com then you are paying more for your stay with us. Its cheaper to book direct as we use the special offers price on our website.www.novelloblackpool.co.uk
If you book with us and your card declines your booking with us will not be secure and it could be lost if someone else books the same room before you give us new card details. If you have had a booking cancelled by us for Card Declining and not supplying NEW CARD DETAILS then we are sorry but you will not be able to book with us again. This also applies if we have any problems with you after you book with us.
We do also charge a £10.00 admin fee for declined cards
We reserve the right at any time to cancel your booking with us if we feel your behaviour over the phone, by txt or email to us is threatening in any way what so ever. This includes threatening to leave a bad review.
Full payment will be taken on booking for any Group Bookings over 6 people. This is even if you book as a single booking and we find out you are part of a group.
We reserve the right to change prices without notice. The price you pay is that of the price at the time of your booking even if our prices go up or down.
We do not charge any additional booking fees however
50% of the total reservation fee will be taken straight away or if your reservation is within 31 days of booking full payment will be taken on booking. We reserve the right to take full payment at any time as well as a security bond of £50.00 per room if we feel we need too.
We do not accept American Express
Reception is only open between 07.00 and 20.00
You are given a key on arrival at the Novello B & B so please use it as the Front doors do not get answered past 20.00
If for any reason you use the door bell or reception bell after 20.00 we reserve the right to charge you £50.00 as we do not have a night porter as we are a B & B not a Hotel
Card Details Held
You will be asked for your card details on booking as we are unable to allocate you a room without these. You card details will be held by us until you depart. These will be used if you remove or damage anything in the Novello .There is a 35p surcharge on all card payments you consent by booking with us that we reserve the right to charge your card accordingly.
Booking amendments and alterations
You can change you booking once from the original date of stay. This must be done 21 days before your stay or full payment will be taken for you original stay. On changing your stay date full payment will be taken if not already taken.
We do not offer any refunds and you amended stay must be within 60 days of the original stay.If you have moved from one season to another additional fees will apply.
Damages and Consent
You are responsible for any damage you or any of your party do during your stay and you consent by booking with us that we reserve the right to charge your card accordingly for any damages .
Bad Behaviour and disturbance
We operate a ZERO tolerance on bad behaviour and disturbance. Anyone found to be disturbing or behaving badly will be asked to leave without any refund. We and our staff have the right to work in a safe environment.
Quiet time here at the Novello B & B is between 10 PM and 7.30 AM
Please respect others sleeping during this time. If you are found to be disturbing others you will be asked to leave the property with No Refund
You will also be charged the £300.00 security bond on any trouble or if we get complaints or bad reviews about your behaviour after you have left.
Miss use of the door/reception bells after 8 pm will incur a fine of £50.00.
Full payment will be taken on booking for any Group Bookings over 6 people.
All group bookings will be charged a £300.00 security bond. This will be held until departure and returned once all rooms booked have been checked for damage and smoking, if any damage or evidence of smoking then the deposit will not be returned. Any bad behaviour or fowl language will also result in you losing your Security bond,if the damage is more than £300 you will be required to pay the rest. This applies if you book one room and we find out you are part of a group booking before your stay or even on arrival. This includes threatening to leave a bad review.
Any costs incurred by us from Booking.com to relocate you due to your behaviour in any way will be taken from the card details we hold.
The Novello has a total no smoking policy in the building. That includes smoking out the windows in the bedrooms. Anyone found to be in breach of this policy will be asked to leave and also reported to the appropriate authorities as it is illegal. An instant £150.00 fine will be charged to your card or you personally if any sign of smoking is found in your room during or after your stay.
Lounge T/V area
We do not have a Bar at the Novello. We do have a Lounge T/V room and if anyone is found to be misusing this they will be asked to leave the property straight away with no refund for your stay. Only food brought from us can be consumed in the Building. No food to be eaten in the bedrooms.
Only open between 8 am and 8 pm. We do not answer the door bell between 8 pm and 8 am as you are all given a key on arrival. We do not have a night porter. Lost keys are charged at £25.00 per set
Baggage storage is charged at £4.00 per room and is left at the owner’s risk. We the Novello do not except any responsibility for its safe keeping. Storage is not always available. We do not allow anyone to store baggage in other people’s rooms. This is only available to suit our times and must be agreed before your stay.
We do not allow anyone else in your rooms who are not our guests here at the Novello. Anyone being seen or caught having unauthorised guests will be charged £100.00 per person per night. If you are continuously caught doing this you will be asked to leave with No Refund.
Early Check in
A charge of £5.00 per person is payable for early check in. Early check in is Not always available and must be prearranged with the owners of the Novello B & B. Only the persons paying early check in are allowed to use the room they are booked in. NO ONE ELSE can use the room for any purpose.
Late Check out
A charge of £5.00 per person is payable for late check out after 10 am .Late checkout is only available to 12 midday and no later. Late check is not always available and must be prearranged with the owners of the Novello B & B .Only the persons paying late checkout are allowed to use the room they are booked in. NO ONE ELSE can use the room for any purpose.
All fees due are charged automatically to the card you booked with and by booking with us you consent and agree to all our terms and conditions.
We reserve the right to amend these at any time: